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When you make the choice to buy something for your organization, you’re not just buying a product, you’re also investing in a relationship.

We understand this, and have ensured that we’re not just building software for font management and digital asset management, we’re investing in a services & support team to ensure your success.

If you’ve made a choice with another software vendor, and are “underwhelmed” with their product and post-sales support, we invite you to check out what we have to offer:

  • Worldwide sales & support team
  • In-country support that speaks your language
  • Installation and customization services available in your office
  • Priority support ensures the fastest response times

We can assure you that you’re not the only one who’s had problems with products and support from other companies. We’ve heard it all before, and are here to help you get to a happier place.

Check out who else has made the switch to our font managers. You’ll be happy that you did.

 

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2 Comments »

2 comments on “Not getting the support that you deserve?

  1. Hi

    I posted something to you guys in the Forums on the 12th Jan 2016 which said the following:
    I upgraded my imac to el Capitan in December. So far, no issues, all has been running great, except for Suitcase 6.

    When I start up Suitcase, I usually activate all my fonts as “temporary” and then when I am finished for the day, de-activate and quit the application. What used to take seconds for all fonts to be activated now takes up to 20mins and slows down my machine so badly, I cannot type a sentence there is such a bad lag.

    Once Suitcase is running, my Adobe Illustrator slows down, Photoshop slows down, there is just an over all lagging on my machine to such an extent I actually land up quitting Suitcase altogether just to get things done.

    Prior to this I have never had any issues with Suitcase, and I DON’T have an extraordinary amount of “extra” fonts in my library either. These I activate when needed, I don’t keep these open constantly.

    I don’t know how to fix this and I cannot carry on like this.
    Yes, I do have the latest “fix/update” that Extensis released and my suitcase is sitting at version 17.3.1

    No, I have no idea where to even start with my system fonts, postscript fonts etc etc, moving all of that….?

    Please, please can you help me?

    Guess what? I have received NO response from you or any other users and I haven’t been able to use my Suitcase 6 SINCE I posted this.

    It’s April now…..and upon testing my S6 today, I still have the same issues…

    PLEASE can somebody help me

    Thank you

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