August 31st, 2009 by Cindy Valladares
I just came from a very informative DAM forum, hosted graciously by Miami Dade College (MDC). This full-day event started out with a Case Study by the College, which is the largest institution of higher education in the United States. I wanted to share with you some of the notes I took while listening to their presentation, which focused on their digital asset management journey.
First, a little bit of history. Miami Dade College has been doing digital asset management for a couple of years now. The DAM initiative at MDC started from the workgroup level. Ricardo Delgado, Sr. Graphic Designer is considered to be the “Godfather of DAM” at MDC, but the CIO of the Inter-American campus also supported the efforts.
As you may experience yourself if you’re on this DAM journey, the path is not always smooth, and you may encounter some “renegades” along the way who refuse to see the value that managing your digital assets can bring to your organization. One thing that it’s apparent from the from Miami Dade College story, is that everyone throughout the organization is involved and plays a role in the successful implementation of DAM—it’s important to conduct it as a team effort.
Many questions came from the floor regarding how to involve the stakeholders and get those technology laggards to cooperate. “Training, training, training,” says Ricardo Delgado. Although Portfolio is very easy to use and the learning curve was minimal even for non-technical users, MDC has found that the personal interaction with users through was essential.
And this approach is paying off for the College. When they first implemented Portfolio, they had very few assets into the system, but with hard work, dedication and internal DAM evangelization, they number of assets into the system has grown exponential. Irene Munoz, Director of Marketing at MDC recalls: “Before we delivered the training, we had about 200,000 assets in Portfolio, and just a few months after the training, we have over 335,000 assets in the image bank alone.” This tells me that people understand the benefits, are using Portfolio and are getting it done.
Miami Dade College shared with the forum attendees their criteria for selecting a DAM system. For them, it was important that the DAM vendor had experience dealing with clients of their scale, provided expert technical support, fit into their existing technology, was scalable and flexible to grow at the College’s pace and allowed them to access and distribute a wide range of assets. MDC evaluated several DAM solutions (even some that are not in business any more) and Portfolio came up as the clear winner over other products.
Rene Ramos, the Archives Director at the College, had the daunting task of centralizing and cataloging over 50 years of the college’s history—a huge repository of documents, photographs and videos. For him, the ability to quickly find assets is one of the key functionalities. “Portfolio made us look like heroes”, he commented.
Some other tips that Miami Dade College shared with the attendees:
- Partnership with end users and IT is crucial
- Show successes early on
- Get a solution that’s easy to use to minimize the learning curve
- Look into the vendor’s viability when evaluating a solution
- Choose a DAM system that fits into your existing IT infrastructure
- Take the time to come up with standards for naming conventions, image resolution, file size, etc.
- Create a “cheat sheet” for these standards, and distribute to your end users
The full-day event also included a presentation on Digital Asset Management Best Practices, roundtable discussions focusing on (1) asset organization and (2) implementing DAM across multiple departments, and the ever-popular hands-on workflow session by Extensis’ System Engineer.
If you couldn’t join us for this event, maybe you would like to attend the upcoming Digital Asset Management Forum in Washington, DC on September 9. This event will focus on Managing and Distributing Large Image Collections and featuring a Case Study by the National Wildlife Federation. And we’re also coming to Seattle in October, so stay tuned.
If you’re interested in sharing your digital asset management story, please drop me a note at cvalladares(at)extensis.com.